Challenge
- Outdated programs based on historical expertise.
- Lack of a clear marketing strategy and communication plan.
- Ineffective governance with unclear roles and responsibilities.
- Employee disengagement.
- The need to critically reassess the current operational model.
Approach
- Conducted an in-depth analysis of Solvay LifeLong Learning’s operations through 16 internal interviews.
- Identified strengths, weaknesses, and key areas for improvement in marketing strategy, product offerings, sales, and governance.
- Presented findings and proposed solutions to the board of directors.
Result
- Achieved a shared commitment among teams and the board to redefine Solvay LifeLong Learning’s positioning and brand.
- Initiated engagement in improvement initiatives.
- Fostered employee willingness to actively participate in SLL’s transformation.